Conducting Behavioral Health Operations Assessments

At Schafer Consulting, we put to work our extensive experience to assess every aspect of your behavioral health operations. In turn, we gain access to the information we need to develop and implement the solutions that are right for your inpatient and outpatient programs.

Conducting Behavioral Health Operations Assessments

At Schafer Consulting, we put to work our extensive experience to assess every aspect of your behavioral health operations. In turn, we gain access to the information we need to develop and implement the solutions that are right for your inpatient and outpatient programs.

What We Do

Schafer Consulting offers comprehensive operations assessments tailored to the requirements of behavioral health service lines. We also take into account the needs of organizations that provide one or more psychiatric or substance abuse treatment services.

By paying attention to our assessments, you can gain insight into how you can improve the efficiency and quality of services in your practice. We can also help you make smart choices to keep your hospital or medical facility operational.

Psychiatric Service Line Challenges

Each behavioral health organization can face a unique combination of challenges. At Schafer Consulting, you can count on us to assist you in tackling various issues such as the following:

  • High Patient Acuity
  • Financial Losses
  • Increasing Costs
  • Reimbursements
  • Productivity Issues
  • Hospital Competition
  • Regulations
  • Patient Safety Concerns
  • Compliance Issues
  • Emergency Department Boarding Problems
  • Low Patient Satisfaction

Outpatient Behavioral Health Clinics
and Agencies

We can conduct a behavioral health operations assessment focused on performance improvement. The results of this assessment can guide you in addressing the specialized needs of outpatient mental health agencies, social service agencies, addiction treatment clinics, and specialized residential providers.

When handling an operations assessment and developing a collaborative performance improvement plan for each organization, we are always respectful of their unique mission, specialized services, leadership, and staff. By utilizing the collaborative MAP, we can bring real-world business solutions to our clients.

Labor Productivity Improvement

On today’s highly competitive market, medical institutions that offer behavioral health services are in high demand. However, these institutions tend to experience lower real reimbursements than other facilities. Our consulting team aims to assist you in redesigning your operations for optimal performance without compromising the quality of care. We have a preference for establishing improved operations by refining staff efficiency and reducing costs first.

Quality Improvement

Our team helps managers utilize our operational reports and develop the skills they need to monitor key indicators that impact cost and quality. During the assessment of operations, we utilize staffing benchmarks or metrics-adjusted to acuity and physical environment-and activity studies along with other key tools. In doing so, we receive the data we need to offer practical recommendations that energize managers and staff. In turn, we can leave a positive impact on your
day-to-day operations.

Delivery System Innovation Readiness

The Behavioral Health Operations Assessment and Management Action Plan helps our clients in establishing a leading-edge operational and organizational foundation for successful delivery system innovations including:

  • Integrated Behavioral Health and Primary Care
  • Behavioral Health Home
  • Accountable Care Organization
  • Care Management Projects Involving Financial Risk

Our Operation Assessments and Projects

Over the years, Schafer Consulting has been instrumental to the success of various projects. We have assisted clients in the following:

  • $2.4 million additional annual revenue for the behavioral health outpatient program of a large safety net teaching hospital from increased staff productivity
  • Improved workflow and revised intake sequence, which adds 1,000 additional visits per year to outpatient mental health clinics in the teaching hospital
  • Offset $6 million in reduced disproportionate share payments through scheduling changes, staff productivity, and program restructuring
  • 20% provider productivity increase for psychiatric service line at a regional medical center

Discuss Your Needs With Us

Since 1993, Schafer Consulting has been providing behavioral health operations assessments for well-known hospital systems and academic medical centers throughout the United States. We look forward to speaking with you in confidence about your specific needs. Talk to us by giving us a call at (724) 213-0200.

Our Assessment Process

Schafer Consulting employs a step-by-step approach to conducting operations assessments. In doing so, we can create solutions that are tailored to your specific needs.

On-Site Assessment and Key Metrics Review

Our company offers operations assessments for hospitals and health systems as well as psychiatric inpatient units, residential treatment centers, and outpatient clinics that provide behavioral health services. We meet with leadership teams, staff members, clinicians, and physicians onsite, and we conduct a detailed review of their key metrics.

We assess all aspects of an organization’s operations and provide a comprehensive report and management action plan (MAP) to guide your organization in enacting improvement measures. Each assessment is fully tailored to the needs of our clients. However, our services may involve several typical elements such as:

  • Comprehensive on-site evaluation of the current services including:
  • Service Access
  • Organization Structure
  • Volumes
  • Patient and Staff Safety
  • Centers for Medicare & Medicaid Services (CMS) and Joint Commission Compliance
  • Payer Mix
  • Program Model and Quality
  • Analysis of staffing skill mix and productivity, including professionals and physicians with comparison to national benchmarks, metrics, and best practices
  • Assessment of operational workflows such as patient scheduling, intake, access, movement, and coordination between inpatient, outpatient, and emergency department throughput
  • Strategic positioning relative to market opportunities
  • Review of sentinel events, critical incidents, and licensing issues as well as quality management and improvement indicators and outcomes
  • Evaluation of program model relative to patient population, patient scheduling, clinical services, continuum of care, and care coordination structures
  • Best practice gap analysis comparing clinical and business metrics to national benchmarks and processes
  • Examination and review of key findings with executive management and identified staff
  • Development of a detailed MAP and sequence that provides a clear path of action for moving forward

Report of Findings and Recommendations

After our tailored and comprehensive assessments, we inform you of the results in a written, detailed, and quantified report. You can review our findings, recommendations, strategies, and work plans to help you meet your project goals.

Management Action Plan (MAP) for Performance Improvement

Our experience as senior hospital executives and psychiatric hospital owners allows us to focus on developing and implementing unique and successful “on the ground” operations. In order to assist our clients effectively, we combine real-world business requirements with behavioral health operations. Additionally, we provide our clients with unique tools to measure and track performance accurately.

Operations Assessment Benefits

The operations assessment that we conduct is customized for use by your hospital. It also includes a clear, independent, and professional evaluation of selected key aspects of your behavioral health services, which may include:

  • Cost-Effective Service Delivery Efficiency and Quality
  • Optimal Organizational Structure
  • Reduced Operating Costs
  • Increased Average Daily Census and Outpatient Volume
  • Increased Revenue and Revenue Cycle Efficiency
  • Improved Staff and Provider Productivity
  • Identified Market and New Program Opportunities Including Specialty Units and Services
  • Comparison to National Benchmarks for Select Indicators
  • New Revenue Opportunities
  • Improved Clinical Outcomes
  • Positioning for Continued Health Care Reform
  • Innovative Behavioral Health Integration Model
  • Gap to Best Practice From Clinical and Business Perspectives
  • New Management Tools Such As Weekly Reports
  • Focus Leadership and Staff on Critical Goals and Objectives
  • Sequenced Management Action Plan to Guide and Assist Leadership in Implementing Changes