Behavioral Health Operations Assessments to Improve Safety, Quality, Compliance, Profit and Clinical Care
At Schafer Consulting, we use our experience to assess key aspects of your behavioral health operations. In turn, we use that information to develop and collaboratively implement the solutions that are right for your psychiatric service lline mental health and addiction treatment programs.
Our approach is collaborative, data-driven, and focused on your behavioral health program goals. We use both quantitative and qualitative tools, onsite visits, surveys, and relate these to field best practices.
We prepare and present an objective, detailed written report with findings and recommendations. Our team can also help implement recommended changes.
What We Do
Schafer Consulting offers comprehensive operations assessments tailored to the requirements of behavioral health service lines. We also take into account the needs of organizations that provide one or more psychiatric or substance abuse treatment services.
By paying attention to our assessments, you can gain insight into how you can improve the efficiency and quality of services in your practice. We can also help you make smart choices to keep your hospital or medical facility operational.
Outpatient Behavioral Health Clinics
We can conduct a behavioral health operations assessment focused on performance improvement. The results of this assessment can guide you in addressing the specialized needs of outpatient mental health agencies, social service agencies, addiction treatment clinics, and specialized residential providers.
When handling an operations assessment and developing a collaborative performance improvement plan for each organization, we are always respectful of their unique mission, specialized services, leadership, and staff. By utilizing the collaborative MAP, we can bring real-world business solutions to our clients.
Labor Productivity Improvement
On today’s highly competitive market, medical institutions that offer behavioral health services are in high demand. However, these institutions tend to experience lower real reimbursements than other facilities. Our consulting team aims to assist you in redesigning your operations for optimal performance without compromising the quality of care. We have a preference for establishing improved operations by refining staff efficiency and reducing costs first.
Our team helps managers utilize our operational reports and develop the skills they need to monitor key indicators that impact cost and quality. During the assessment of operations, we utilize staffing benchmarks or metrics-adjusted to acuity and physical environment-and activity studies along with other key tools. In doing so, we receive the data we need to offer practical recommendations that energize managers and staff. In turn, we can leave a positive impact on your
Delivery System Innovation Readiness
The Behavioral Health Operations Assessment and Management Action Plan helps our clients in establishing a leading-edge operational and organizational foundation for successful delivery system innovations including:
- Integrated Behavioral Health and Primary Care
- Behavioral Health Home
- Accountable Care Organization
- Care Management Projects Involving Financial Risk
Our Operation Assessments and Projects
Over the years, Schafer Consulting has been instrumental to the success of various projects. We have assisted clients in the following:
- $2.4 million additional annual revenue for the behavioral health outpatient program of a large safety net teaching hospital from increased staff productivity
- Improved workflow and revised intake sequence, which adds 1,000 additional visits per year to outpatient mental health clinics in the teaching hospital
- Offset $6 million in reduced disproportionate share payments through scheduling changes, staff productivity, and program restructuring
- 20% provider productivity increase for psychiatric service line at a regional medical center
Discuss Your Needs With Us
Since 1993, Schafer Consulting has been providing behavioral health operations assessments for well-known hospital systems and academic medical centers throughout the United States. We look forward to speaking with you in confidence about your specific needs. Talk to us by giving us a call at (724) 213-0200.
Our Assessment Process
Schafer Consulting employs a step-by-step approach to conducting operations assessments. In doing so, we can create solutions that are tailored to your specific needs.
Management Action Plan (MAP) for Performance Improvement
The Management Action Plan (MAP) is collaboratively developed based on the findings of the Operations Assessment. It prioritizes and sequence activities relative to recommended changes. The MAP summarizes what needs to be done, by whom, and when to make the necessary improvements.